Shipping policy

SHIPPING POLICY

SHIPPING and DELIVERY

At ZORVEX, we provide premium, tracked shipping from our hub. To ensure transparency, our shipping rates and times are standardized globally.

Flat Rate Shipping: £12.99

International Customers: For customers outside the UK (e.g., USA), the shipping cost will be automatically converted to your local currency (such as USD) at checkout based on the current exchange rate. 

Order Cut-Off: 14:00 (London GMT)

Processing Time: 1–2 business days (Mon–Sat)

Transit Time: 5–8 business days (Mon–Sat)

Total Estimated Delivery: 6–10 business days

Tracking & Fulfillment: Orders are fulfilled through our logistics and fulfillment partners. You will receive a tracking number via email once dispatched

2. REFUND POLICY

RETURNS & REFUNDS

We offer a 14-day return window and a free return process for all customers.

Return Window: 14 days from delivery.

Free Returns: We provide prepaid shipping labels for all approved returns.

How to Return: Contact officalzorvexstore@gmail.com to initiate the process.

Refunds: Processed within 5 to 10 business days to your original payment method.

Return Address: 82 Spring Road, Stoke-on-Trent, ST3 4PX, United Kingdom